Peter C
An enjoyable experience

Dear TNK,

An email to thank you for your service and for a great tour of the Mekong Delta.

I am a tour leader with 10 years experience in South East Asia, I can say honestly that your operations management and performance are excellent. Your guides are great and personable even with the massive turn-arounds throughout the tour. I was very impressed.

I hadn't booked with your organisation and randomly chose Brothers. When we switched buses at the Bonsai display place Ms Nhi became our chaperone and guide. She is a great asset to your company and was able to manage the chaos in the travellers minds easily, pleasantly assertive and welcoming. Ms Nhi is extremely competent.

I hope that with the inevitable economic pressures descending on us at this time that TNK can hold their prices. Everyone I spoke to on the tour commented on the value for money and the efficiency of movement.

Well done TNK and certainly Miss Nhi.

Yours gratefully,

Peter Cochrane

Daina Valanciene
The tour was above our expectations

We, the group of 6, started our tour in Hanoi on January 3, 2008. We had chosen the authentic Vietnam tour -16 days/15 nights, however, excluded Lao Cai and Sapa because of cold weather there. Instead we prolonged our stay in Nha Trang where the weather forecast promised sunshine and heat. We stayed in 4* hotels and were pleasantly surprised by much higher quality of services in comparison to European 4* hotels. Asia Paradise hotel in Nha Trang, where we had been offered senior deluxe rooms because our 4* hotel was fully booked for those days, was the greatest discovery as we had not seen such excellent 3* accomodation anywhere else.

The tour guides -we had 4 guides in different cities - spoke good English, were always punctual and efficient and provided us with much valuable new information on Vietnamese culture and history. We were fascinated by Halong bay trip - the nature was amazing, the rooms were convenient and the food was varied and delicious. If we had been sure about the weather in Halong bay, we would have stayed on boat 2 nights instead of the one. We found the floating market in Mekong delta- a must to see-very impressive. The war museum made a shocking impression on us. Our flight from Nha Trang to Ho Chi Minh city was delayed because of the weather so the travel agency took the decision to get us there by coach saving us half of the next tour day in Ho Chi Minh city.

We have not seen the tribes in the North, have not been to Dalat and stayed too few days in Ho Chi Minh city this time. We hope to return to Vietnam next year to see these sites. We have previously been to Thailand, south of China, Cambodia, Japan, Hong Kong, Singapore and Malaysia and we make comparisons but the tour to Vietnam has exceeded all the expectations.

In the name of the whole group I would like to thank Mr. Dzung Trinh and Ms Nhu Y for their efforts to organise the best available vacation and we would undoubtedly recommend this travel agency to friends.

Daina Valanciene
Lithuania

Hagit & Yaacov Stottland
Thanks for the Trip

Dear Dung Trinh,
Ruth, David, Hagit & myself (Yaacov), would like to thank you for arranging one of the most enjoyable trips for us in Vietnam and Cambodia.
The guides were good and your efforts and dedication were highly appreciated.
Promise you we will not forget Vietnam and Cambodia not only for the countries, but also due to the honest and fair treatment we got from you.
We will forward your contact details to our friends who wish to travel to Vietnam & Cambodia and also put recommendation in the Israeli WEB site for travelers with high references for well appreciated travel agent.

Thanks & Happy New Year,
Ruth & David Raz
Hagit & Yaacov Stottland

Waltraud Pokorny
Dear Ms Nhu, Operation Department

My best greetings to you. In May 2007 I came with my husband to visit your lovely country. We very much enjoyed staying at Sasco Blue Lagoon Resort/Phu Quoc and Windsor Plaza Hotel/HCM-City, where we met your nice Tour Operator, Miss Dinh Thi Ngoc Phung. Here we spent a very interesting time while visiting a part of the beautiful Vietnam and also Blue Lagoon was excellent for relaxing. Thank you very much for everything it was perfect.

kmroberts
Thanks

To the management, TNK travel. (HCMC and Ha Noi)

Recently, I was one of a party of 4 people to visit Vietnam. Our bookings with your company were under the name of Mrs. Jane Rosemary Fowler & party. The "party" consisting of my wife and myself and Jane's husband, Barry.

Jane Fowler belongs to a group of Australian nurses who exchange places with Vietnamese nurses, in order to have an understanding of nursing conditions existing in both countries.

This was Jane's 2nd visit to Vietnam and we were to arrive at the end of her attachment and then go touring together. Jane, being "on-the-spot," was able to arrange hotel bookings for us and told us not to try and book any tours from Australia, as the nurses always used "An excellent local travel agent!" This being TNK!

Having now experienced the services provided by TNK, I must congratulate you on your organisation and agree that it is "Excellent" in all respects.

We enjoyed our tour to the Mekong Delta immensely,- with courier Dong.

The tour to Cau Dai and Cu Chi was just as good,- with courier "Slim Jim!"

In both cases, we were impressed to note that one of the girls from the office came out and stuck signs on the various buses' side windows,- telling which tour each bus was going on. This small touch made things much easier for couriers and passengers to sort themselves out. It is small touches like this that make a big difference to customers!

Special mention must be made of the service provided by Ms Nhu Y at HCMC office.

We had made a rough itinerary of where we wanted to go and what we wanted to see once we left HCMC and handed this to one of the girls in the office, she and 2 others looked at it and decided it needed someone with more experience and so we met Ms Nhu. She knew exactly what was needed and discussed everything with us and then told us to come back at 2:30pm to see the results of her labours! This was a Sunday and when we returned at 3pm, she was still hard at it. We later discovered, while talking to the office girls, that Ms Nhu was supposed to finish at 1pm! She was doing our itinerary and bookings in her own time and it was getting on for 5pm when we finished!!

Her hard work paid off, because everything went exactly to plan. She explained that not all tickets were on hand, but that everything we would need for onward travel would be e-mailed to us at the hotels she had booked for us. This worried us a bit initially, but it worked perfectly!!

She also explained that TNK's Ha Noi representative would contact us with tickets etc for our tours from Ha Noi and to Laos.

Mr Chung, at Ha Noi, came to our hotel. He went through our itinerary with us and made some excellent suggestions which we adopted with thanks. He said that we didn't want to be wandering around trying to get transport from the railway station at Lao Cai up to Sa Pa and he'd organise that and for the same taxy to collect us for the return trip later on. In due course, he escorted us to the station, led us to the train and our carriage and to our sleeping compartment. He would meet us at Ha Noi station on our return, take us back to our hotel for breakfast and make sure that our transport down to Ha Long arrived on time. When, a few days later, we arrived back from Ha Long, he came to our hotel and gave us our airline tickets for Laos and our vouchers for our hotels.

Both Ms Nhu and Mr Chung went above and beyond the normal course of duty to make our travels a smooth and hassle-free experience and we thank them for their efforts on our behalf.

You must be congratulated on your organisation as a whole. We hope that TNK remains a very successful business and does indeed look Towards the Next Millenium!!

Our regards. Mike and Kathleen Roberts. Corowa. Australia

Teresa Harding
Dear Dzung,

My husband and I are now at Phnom Penh airport awaiting our flight to BKK and wanted to take the opportunity to thank-you for all of the organisation to make our short trip so enjoyable.

Absolutely everything was as arranged and even the 3 hour delay of the first flight did not cause a problem. We wanted to compliment you on the team you have there as all were wonderful, capable people. Everyone was extremely friendly and helpful throughout and the tour guide & driver for the Mekong trip were fantastic.

Thanks again. We will certainly recommend you to our friends and be in contact again for our next trips.

Kind regards,

Teresa & Ron Harding

Mr. Barry Gannon
ADAA Reunion and trip to Ha Noi
Danh

Just a short note to say thank you for your very professional services provided to the Australian Air Dispatch Association (ADAA) reunion in Saigon and the tours you arranged for us during the two weeks we were in Vietnam. The guides were very good and spoke good english which assisted us very much, they were very knowledgeable about the country and its people. Your charges for the services provided were very modest and much better than those offered by companies based here in Australia.

Should you require I am happy to post you a letter from the ADAA recommending your services to anyone who may be interested.

Again our thanks for your services they were excellent.

Barry Gannon

Selina
THANK YOU

Special Thanks to Mr Le Hung Kiet from your Dalat Office
Words cannot express our heartful THANKS to him
Mr Le was very responsible and helpful.

Thank you for your Excellence Service

I would certainly recommend our friends in Singapore
to use TNK Travel if they are going to Vietnam

Chuck Valen
Thanks again for taking good care of us.

Mr. Trinh – I would like to thank you and the TNK staff for the great visit we had to Viet Nam.

Both Phi and Thanh were outstanding tour guides during our visits to My Tho, Saigon, Phan Thiet, Nha Trang, and Da Lat.

I will certainly refer my family and friends (mostly US veterans) to TNK for future travel requirements in Viet Nam.

Thanks again for taking good care of us.

Sincerely,

Chuck Valen

karen toft
Thank you

Hi Winston – a note of thanks for our wonderful trip to Vietnam. Everything went without a hitch – absolutely superb !!! The guides were fantastic as was the country and all the places we went and people we met. The trip covered a variety of sites, activities and experiences so I congratulate you on organizing it for us.

I have only one comment to make and that’s regarding tipping the tour guides. As we don’t tip in Australia , nor do the Vietnamese, but considering the poor wages we had no idea what to tip and we couldn’t tip the guide without the driver. Perhaps giving some guide to future travelers would be of benefit. We overtipped in the beginning but got it figured out by the end after asking Mr Danh & Mr Trang. Also we weren’t sure about tipping the boat drivers considering we were the only ones on the boat eg on Perfume River and Halong Bay.

This is a trivial issue in the big scheme of things so I want to make more the point about the fabulous timing and thought you put into our time there. Again , many thanks.

Regards………..karen Toft & Clive Hockey